We’re sorry you’re running into an issue! To help us get things working smoothly again as quickly as possible, please follow these guidelines when reporting your problem.
First Things First (Quick Fixes)
Before reporting an issue, here are three quick steps that often resolve common glitches:
Update your browser: Make sure you are using the latest version.
Clear your cookies: Delete temporary data stored by your browser.
Reset your cache: Force your browser to load fresh data from our site.
If you still need assistance after trying these steps, please provide the details below!
How to Report an Issue Effectively
To help our technical team pinpoint the problem, please include as much of the following information as you can in an email to [email protected]:
As much detail as possible of the issue you're experiencing.
Your Account Details & Timing: Your Acely email address and roughly when the issue started or occurred.
The Device You're On: Are you using a desktop computer, a tablet, or a mobile phone?
Your Operating System: The version of the OS you have (e.g., Windows 11, macOS Sonoma 14.5, iOS 18).
Ad Blocker Status: Do you have an ad blocker enabled? If so, which specific one are you using?
Your Browser Information: Which browser are you using (Chrome, Firefox, Safari, Edge, etc.)? If you know the version number, that helps too!
Thanks for your help in keeping Acely running smoothly! We appreciate you taking the time to report this.