If you cannot log into your paid Acely account, some common issues include a misspelled email address or multiple email addresses having been used to create accounts. If you have a parent account, you will not be able to view the Study Plan, Question Bank, or Practice Tests. Please ask your student to log in using their email address for visibility of those options.
To note: If you have a Gmail.com or iCloud.com email address, please try using the "Continue with Google" option for Gmail, or the "Continue with Apple" option for iCloud, rather than typing in the email address.
If you have questions about adding a parent or student email address or if you still have any trouble, please reach out to our team at [email protected]. Our customer support team is happy to help answer any account questions you have.