When you can't log into your paid Acely account, some common issues we see causing this are either a misspelled email address or multiple email addresses have been used to create accounts. At this time, we can only have one email, typically the student's email, attached for login purposes.
Please note: If you have a Gmail.com or iCloud.com email address, please use the "Continue with Google" option for Gmail, or the "Continue with Apple" option for iCloud, rather than typing in the email address.
If you have questions about adding a parent email address, please reach out to our team at [email protected]. Our customer support team is happy to help answer any account questions you have. It typically takes less than 24 hours to receive a response from the support team during business days.