Get Instant 24/7 Help with Our Friendly Support Bot
For the fastest assistance, our friendly Acely support bot is available around the clock to help resolve many common account, billing, and platform issues in just minutes. It's also super knowledgeable and ready to answer any questions you might have about Acely features and subscription plans! Additionally, the in-app messaging feature allows you to directly interact with the support bot for quick assistance.
You can easily find the bot by clicking the chat icon in the bottom-right corner of every page in our Help Center. Then click on "Messages" and "Chat with us"! In this screen, just select one of the three options: "I have a question", "I found a bug", or "I want to ask for a new feature" to start the conversation.
If the bot can't sort everything out for you right away, no worries! It will seamlessly escalate your conversation into an email request, ensuring our human support team follows up with you directly.
Connect Directly with Our Team Acely does not offer phone support for customer inquiries or assistance. However, you can easily reach out to the support team through email or in-app messaging for efficient and secure assistance.
You are always welcome to email us directly at [email protected]. Our team is here and happy to help you personally from Monday through Friday, between 7:00am and 5:00pm PST (closed on all major holidays).
We look forward to assisting you!