Why was my credit card declined?

Your payment declining can happen for a variety of reasons. No worries, though! If you receive a notification about your payment being declined, please first check your payment information by logging into Acely, navigating to the My Account tab by selecting your name in the bottom-left corner, and then selecting “My Account.” Select “Manage Subscriptions,” and then click “Update” next to “Update Payment Method”.
Should you need additional assistance, feel free to contact our Customer Support team at [email protected].